About this role
Job title: Field Service Manager
About the Role The Field Service Manager provides leadership and direction for the Field Service Technician team to ensure 100% customer satisfaction across EchoStar's in-home services network. You will oversee 8-10 technicians, directing, coaching, and developing them to build a high-performing team that delivers outstanding service. The role includes competitive compensation with performance bonuses and opportunities for advancement.
What You'll Do
- Lead and direct 8-10 Field Service Technicians; coach, develop, and manage performance to deliver high-quality service and 100% customer satisfaction.
- Support new employees through training and future development.
- Demonstrate and coach behaviors that ensure quality customer service.
- Train existing Installers/Technicians on changing processes, procedures, and technologies.
- Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards.
- Improve team and individual performance by working hands-on alongside technicians.
- Manage fleet-related processes including vehicle maintenance and upkeep.
- Address escalated customer and/or employee issues.
What We're Looking For
- Strong leadership, mentoring, and coaching abilities with problem-solving skills and a customer-service mindset.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; ability to write reports and correspondence; excellent presentation, facilitation, and communication skills.
- Capacity to lift up to 75 pounds, work in small spaces and all climates, operate a motor vehicle safely; ability to climb a 40-ft ladder and comply with fall protection and weight requirements.
- Willingness to work flexible hours, including 45+ hours per week and weekends.
Compensation & Benefits
- Salary: $63,150.00 - $90,000.00 per year (USD).
- Benefits include flexible spending accounts, HSA, a 401(k) plan with company match, ESPP, career opportunities, and a flexible time away plan.
- Pre-employment screening may include a drug test and DMV check.