Field Service IX – Thermal Start-up

Field Service IX – Thermal Start-up

Job Description

Position Summary/Objectives of Incumbent: The purpose of this position is to manage, plan, and direct the service start-up activities of Thermal and Power Services in Malaysia. The role ensures efficient execution of the start-up team to achieve sales targets within budget and always maintain the company’s image and standards.

Key Responsibilities

Operational Execution:

• Ensure the division operates efficiently and delivers high standards of customer service.
• Develop project plans and manage resources to support project execution.
• Collaborate with Assistant Manager (Thermal) - Start-up to prepare forecasts and manage P&L, including orders, sales, and SG&A.
• Ensure purchasing procedures are followed and control local expenses within budget.
• Liaise with project and service operations teams to ensure all projects have appropriate resources.
• Maintain company equipment, vehicles, and capital assets in good working order.
• Ensure spare stocks and materials meet requirements and conduct regular stock audits.
• Report to the Senior Operation Manager monthly and highlight any regional issues promptly.
• Assist in training and participate in customer demonstrations or promotional seminars.
• Prepare and develop regular reports and analyses of business achievements, opportunities, and KPI performance.
• Review, develop, communicate sales policies and procedures to create a high-performing team.
• Manage and optimize the sales process for effective productivity.

Continuous Improvement:

• Identify opportunities to expand project services and actively engage prospects and customers.
• Work closely with the National Service Sales Manager to grow service offerings.

Planning, Process and Reporting:

• Collaborate with the Senior Operation Manager to develop short- and long-term business plans.
• Lead diverse projects aimed at improving operational and sales performance.
• Work cross-functionally to identify and address business improvement opportunities.

WHS, Environment & Quality:

• Comply with all Work Health & Safety, Environmental, and Quality standards.

• Actively promote workplace safety.

• Ensure accurate timesheet completion and submission with required documentation.

• Employees reporting to Incumbent

• Startup Assistant Managers

• Startup Customer engineers

• Main contacts within Company

• MY Services Team

• Project Management Team

• Senior Operation Manager

• Business Development Managers

• Technical Support Group

• Finance

• Main contacts outside the Company

• Customers

• Contractors

• suppliers

Education/Qualification:

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related technical field.

• Professional certifications in HVAC, refrigeration, or thermal systems are an added advantage.

• Strong understanding of data center cooling technologies (CRAC/CRAH, InRow/CRV, CDU, Chilled Water systems).

• Trade or Engineering qualifications desirable

• 3–5 years minimum experience in commissioning, start‑up, or servicing of thermal systems.

• Hands‑on experience with:

• Precision cooling units (e.g., Vertiv CRV/CRAH)

• DX and chilled‑water cooling systems

• CDU setups and hydronic balancing

• Control system setup, calibration, and HMI interface

• Ability to lead CxL1 to CxL5 activities including:

• Power‑up checks

• Control logic testing

• Functional & performance verification

• Integration testing with BMS

• Site acceptance testing (SAT) and documentation

• Competencies

• Strong troubleshooting and analytical skills for resolving thermal operational issues.

• Confident in facing customers and providing technical explanation during start‑up.

• Ability to guide and supervise Customer Engineers (CEs) during commissioning.

• Familiar with safety protocols (LOTO, site safety, cooling system handling).

• Ability to prepare test scripts, start‑up forms, and handover documentation.

• Soft Skills

• Good communication skills when dealing with customers, PM, and site stakeholders.

• Strong leadership to take charge of testing & commissioning activities.

• Self‑driven, responsible, and able to work under pressure with minimal supervision.

• Willing to travel and support regional projects (MY/BN/SG if needed).

• Additional Requirements

• Availability for standby or after‑hours support depending on project need.

• Physically fit for site activities.

• Team-oriented, able to mentor growing CE teams.

Time Travel Needed:

• 90%