About this role
Job title: Field Service Engineer - York 4 on 4 off
About the Role The Field Service Engineer will join NoteMachine, a BRINK's company, to perform second-line break-fix and preventive maintenance on ATMs across our network. You’ll be hands-on, people-savvy, and ready to tackle real-world tech challenges in a fast-moving, customer-focused environment.
What You'll Do
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development
- Conduct quality control checks to ensure that all repairs and replacements meet company standards
What We're Looking For
- Field Service Engineering experience with electro-mechanical systems
- ATM experience is ideal but not essential
- A drive to deliver on your daily calls, and fix things right first time.
- A valid UK driving licence (max 6 active points)
- A methodical, problem-solving mindset
- Clear, confident communication & customer service skills
- Willingness to travel and work weekends/holidays on rotation
- No live or spent, IVAs, or bankruptcies in the last 10 years
Compensation & Benefits
- Salary: £35,256 starting salary + Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation) + discretionary bonuses
- Company van, fuel, tools & fitted uniform provided (van for personal use allowed under HMRC guidelines)
- 4-on / 4-off shift pattern
- Full training and ongoing development
- 22 days holiday, rising to 23 days in the year after first anniversary
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take-home pay
- Life insurance - 4 x salary
- Company Sickness Policy (CSP) and Group Income Protection (subject to qualifying criteria)
- Strong career growth opportunities