Field Service Engineer – Türkiye (Adana, Mersin, Gaziantep, Ankara)

Field Service Engineer – Türkiye (Adana, Mersin, Gaziantep, Ankara)

Location(s) Istanbul

About the Role

We are looking for a motivated and customer-focused Field Service Engineer to join our team in Türkiye!

In this role, you will be responsible for providing high-quality technical support, installation, maintenance, and repair services for our customers. You will play a key role in ensuring customer satisfaction, maximizing instrument performance, and supporting our growing service business.

If you enjoy solving technical challenges, working directly with customers, and being part of a dynamic international environment, we'd love to hear from you!

Key Responsibilities

• Perform on-site installation, preventive maintenance, troubleshooting, and repair of analytical instruments and related equipment.

• Deliver excellent after-sales technical support while ensuring high levels of customer satisfaction.

• Respond to customer service requests and resolve technical issues within agreed Service Level Agreements (SLAs).

• Diagnose and troubleshoot complex technical problems to minimize instrument downtime.

• Identify opportunities to promote service contracts, accessories, and consumables.

• Maintain accurate service documentation, spare parts inventory, and equipment records.

• Ensure tools and test equipment are properly maintained and calibrated.

• Collaborate with internal teams to ensure efficient service delivery and continuous improvement.

• Identify opportunities to improve service efficiency and operational performance.

• Follow company procedures, quality standards, and safety requirements.

• Travel up to 40% within Türkiye to provide on-site technical support and service to customers.

• Qualifications & Requirements

• Bachelor's degree in Electrical Engineering, Electronics, Communication Engineering, Chemistry, or a related technical discipline.

• Minimum 3 years of experience in field service, technical support, or a similar role.

• Strong technical troubleshooting and problem-solving skills.

• Excellent interpersonal, communication, and customer service skills.

• Good command of English and Turkish, both written and spoken.

• Valid driver's license and willingness to travel up to 40% within Türkiye.

• Ability to work independently, manage priorities, and build strong customer relationships.

• Preferably based in Adana, Mersin, or Gaziantep, or willing to relocate to one of these locations. Candidates based in Ankara may also be considered.

• Why Join Us?

• At PerkinElmer, you will have the opportunity to work with advanced scientific technologies, develop your technical expertise, and contribute to delivering excellent customer experiences.

• You'll be part of a collaborative international environment where your technical knowledge, initiative, and commitment to customer success can make a real difference.