Field Service Engineer

Teradyne is seeking a Field Service Engineer in Taichung City, TW. The role focuses on enabling customer success by reducing equipment downtime and maintenance costs through a coordinated support plan with cross-functional groups and the customer maintenance team. You will perform system installation, preventive maintenance, calibration, retrofit, training, and troubleshooting. You will escalate service problems and take ownership until resolution, providing technical expertise and value to customers, and answering inquiries about the system. Hardware development and consultation are part of the role, and more senior levels may contribute recommendations to next-generation product development.

Responsibilities

• Create and implement a customer support plan in collaboration with cross-functional groups and the customer maintenance team, aiming to minimize equipment downtime and maintenance costs.
• Perform system installation, preventive maintenance, calibration, retrofits, training, and troubleshooting.
• Escalate service issues and take ownership to ensure timely resolution.
• -Provide technical expertise and value to customers; respond to inquiries regarding the system.
• Offer hardware development input and consultation; contribute to next-generation product development as appropriate.

Requirements

• Degree in electronics engineering or a related field.
• Experience working with customers in the semiconductor test area is a plus.
• Positive work attitude and willingness to work; ability to perform under pressure and adapt to changing requirements.
• Testing or ATE experience is a plus; fluent English is a plus.
• Experience with handler/prober hardware docking integration is a plus.
• Flexible to travel for project requirements.
• ATE experience with on-site support at OSAT is a plus.