About this role
About the Role This role focuses on delivering proactive customer support for Teradyne systems, creating and executing support plans with cross-functional teams to reduce downtime and maintenance costs. It involves system installation, preventive maintenance, calibration, retrofit, training, and troubleshooting, with ownership of service issues from escalation to resolution. It also provides technical expertise to customers and may contribute to next-generation product development at more senior levels. What You'll Do
- Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost.
- Perform system installation, PM, calibration, retrofit, training and troubleshooting.
- Escalates service problem and take ownership of problem until it is resolved.
- Provides technical expertise and value to customers.
- Provides answers to customer inquiries concerning system.
- Provides hardware development and consultation.
- More senior levels may provide recommendations/inputs into the next generation product development. What We're Looking For
- Degree in electronics engineering or related field.
- Experience in working with electronics systems. Nice to Have Compensation & Benefits