About this role
Job Description
Lead on-site installation, commissioning and customer acceptance of electronic and electromechanical test systems.
- Develop and apply structured troubleshooting to isolate hardware, software, fixture and environmental faults at system and module level.
- Collaborate with Failure Analysis and R&D by delivering clean, evidence-based escalations and complete service records.
- Build trust with customers through clear communication, safe operation and verified restoration of uptime.
- Support preventive maintenance, spares readiness and the continuous improvement of field service processes.
- Mentor field technicians and contribute to the team's failure-mode knowledge base and lessons learned.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
- Associate degree or technical qualification in Electrical, Electronic, Electromechanical, Telecommunications or a related field; a bachelor's degree is welcome, not essential.
- Minimum 2+ years of hands-on experience in field service, equipment repair, test systems, integration or technical customer support.
- Practical ability to follow wiring diagrams, basic schematics, assembly instructions and written test procedures.
- Strong structured troubleshooting skills using multimeters, oscilloscopes, loopbacks, logs and available product diagnostic tools.
- Working knowledge of Windows and/or Linux environments, including software installation, logs and IP/Ethernet basics.
- Ability to document clearly, communicate with customers and cross-functional teams, and travel to customer sites as needed.
- Working proficiency in English and Chinese; spoken English is an advantage.
- Preference: experience with BER (Bit Error Rate) or TDR testing.
- Preference: familiarity with RMA processes, service records, remote support and working at customer sites.
Job Segment
- Testing, Engineer, Instrumentation, Linux, Supply Chain, Technology, Engineering, Operations
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