About this role
Field Service Engineer - Surgical Workflows
To effectively carry out routine service and testing on a range of Getinge's products, establish and maintain good customer relations by demonstrating a professional approach to work.
Key duties and responsibilities:
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To cultivate a positive rapport with the customer, demonstrating first class interpersonal skills in a courteous and professional manner at all times.
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To carry out routine servicing of equipment.
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To carry out routine validation of Getinge equipment to the relevant standards as stated in terms and conditions of the client’s contract.
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To carry out electrical/mechanical fault finding of equipment.
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To carry out calibration of equipment, where necessary.
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To maintain adequate stock levels of spare parts.
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To produce quality documentation for submission to the customer.
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To maintain regular communication with the internal Service Department.
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To ensure the company equipment is being used and looked after correctly and that it is kept in a safe condition. To report all faulty equipment or equipment out of calibration to Service Supervisor.
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To ensure that correct returns and non-conformance report procedures are followed.
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To organise and prioritise a continuously changing workload, ensuring that all customers’ calls and enquiries are replied to.
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To ensure safe and tidy working including use of protective footwear, work wear and hard hats were required for local site working.
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To problem solve, combining initiative with a practical and logical approach to all aspects of the position.
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To provide sales leads to Service/Sales Manager
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Quality System Duties and Responsibilities:
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To read and comply with the company rules for employees.
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To read and comply with current relevant legislative documentation.
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To read and comply with the company policy on Health & Safety at Work.
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To read and comply with the company policy and procedures on Quality Management Systems.
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To co-operate readily, politely and amicably with other company personnel
Qualifications
- City & Guilds Level 3 or an equivalent qualification in electrical or mechanical engineering.
- HTM01-06 certification (desirable)
Knowledge/experience:
- Previous knowledge and experience of service and validation of automated endoscopy reprocessors to the appropriate standards.
- Previous experience in a maintenance environment, ideally within a