Field Service Engineer, Southeast (Jackson, MS)

Field Service Engineer, Southeast (Jackson, MS)

LOCATION AND WORK MODEL This position is field based and covers the Southeast region. Candidates must currently reside in the Jackson, Mississippi metropolitan area. This position requires significant regional travel, with occasional travel elsewhere in the United States.

WORK AUTHORIZATION Applicants must be authorized to work in the United States on a full time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa tied employment authorization are also not eligible.

RECRUITMENT FRAUD NOTICE All SMA America openings are posted on our official careers page and all recruiter communication comes from an @sma-america.com address. We never request payment, banking information, or a Social Security number during the recruitment process. If you are contacted about an SMA America role from a personal email account, or asked for any of the above, please forward the message to [email protected].

PURPOSE OF THE POSITION The Field Service Engineer commissions, troubleshoots, and repairs SMA utility inverters in the field, and performs warranty repairs across assigned sites in the Southeast region. The role also covers operation and maintenance activity, performance data analysis, and building working knowledge of utility inverter applications.

PRIMARY DUTIES / RESPONSIBILITIES

• Assists with commissioning, troubleshoots, repairs, and analyzes SMA America's utility inverters in the field, by email, telephone, and site visits.
• Works regularly with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters.
• Assists with, performs, and maintains maintenance activities in accordance with the SMA product maintenance manual on assigned sites, consistent with SMA customer contractual obligations.
• Develops a detailed knowledge of SMA's utility inverter products, associated SMA accessories, and third party accessories sold by SMA for use with the inverters.
• Maintains an accurate inventory count of spare parts provided by SMA.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service.
• Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• Current residence in the Jackson, Mississippi metropolitan area.
• At least 3 years of experience in electrical, electronic, and/or network communications.
• A bachelor's degree in a technical field, or equivalent experience working in the renewables industry.
• Ability to work nonstandard business hours and a nonstandard schedule as needed to support service customer contracts.
• Ability to meet the travel requirements of the role.

PREFERRED QUALIFICATIONS

• Prior experience in the renewable energy industry.
• Knowledge of solar and alternative energy markets.
• Knowledge of the National Electric Code.
• Ability to analyze and solve problems effectively.

PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look, smell, and see. The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel, and must routinely lift up to 50 pounds. The work environment is constrained to a field service environment, with occasional functions in a corporate office. While performing the duties of this position, the employee is occasionally exposed to electrical hazards and to weather of extreme temperatures. The noise level in the work environment is usually moderate.

Extent of responsibility: Regional.

WE OFFER

• Compensation: $33.00 to $35.50 per hour, dependent on experience and qualifications.
• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• Work Model: Field based, with a home office in the Jackson, Mississippi metropolitan area.
• 401(k) plan with company match.
• Opportunities for professional development and training.
• Inclusive, collaborative, and innovative work environment.

Our EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, veteran's status, sexual orientation, or any other consideration made unlawful by law.

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations. This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.

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