Field Service Engineer

Job title: Field Service Engineer

About the Role This Field Service Engineer position plans, coordinates and executes preventive and corrective maintenance to ensure the effective operation of SIG Combibloc line equipment. It also delivers operational and technical training to internal staff and external customers. The role requires excellent customer relations, clear verbal and written communication, and the ability to develop training materials and present in classroom and virtual environments. The candidate must be qualified to perform mechanical adjustments, troubleshoot and repair control systems, and contribute to continuous improvement of line performance.

What You'll Do

• Implement and manage hands-on daily maintenance, troubleshooting and repair activities.
• Travel to other locations as required by manager, including Mexico and Canada.
• Plan, coordinate and execute planned preventive major maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.
• Provide production support post-maintenance to restore the line to pre-maintenance efficiencies or higher while maintaining customer satisfaction.
• Analyze, troubleshoot and resolve mechanical and automation malfunctions; conduct systematic root cause analysis and escalate with proper documentation when root cause is not identified.
• Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
• Install rebuilding kits according to procedures and reinstate equipment into production with a high level of customer satisfaction.
• Training responsibilities: execute technical trainings for qualification of customer and SIG staff; maintain training records; evaluate training program success; participate in technical trainings and field activities to build/maintain technical expertise; maintain training equipment readiness; support other trainers.

What We're Looking For

• Engineering Associates degree, preferably electrical or mechanical.
• 6+ years in technical/equipment/machinery experience, preferably with SIG Combibloc Systems, involving troubleshooting on the above equipment.
• Prior experience developing and delivering training programs.

Compensation & Benefits

• Healthcare & life insurance for you and qualified dependents
• 401K Retirement matching reimbursement
• Vacation & PSL
• Paid Holidays
• Performance Bonus
• And much more!

SIG is a leading provider of packaging systems and solutions for better. We are a global company headquartered in Neuhausen, Switzerland, with a commitment to sustainability, technology and people development.