Field Service Engineer - SiC CVD

Job title: Field Service Engineer - SiC CVD

About the Role As a Field Service Engineer for SiC CVD, you will be responsible for the overall system performance of SiC CVD products at customer sites, resolve issues, and drive containment and structural solutions. You will lead problem-solving efforts, collect and analyze performance data, and contribute to hardware development and continuous improvement projects across ASM.

What You'll Do

• Responsible for overall system performance of SiC CVD products at customers to achieve high customer satisfaction.
• Resolve customer issues. Find containments fast, then drive structural solution and implementation.
• Responsible for IQ performance and improvement of released products.
• Collect and analyze and report system performance data and define improvement plans.
• Lead a team of peers for problem solving and root cause analysis.
• Support customer SiC CVD hardware development (both new development and continuous improvement projects).
• Drive ASM SOPs and protocol, able to guide co-workers on One COMM, PCP, PDP, change request, NC, FA, CIP, clear technical input in CCB.
• Maintain and enhance procedures and documents checklists and best-known methods for service, preventive and corrective maintenance tasks.
• Work responsibly with all ASM resources and departments in a multifunctional and high-paced atmosphere independent of supervision on highly complex problems.
• Consistently provide fast, quality solutions to field and customer personnel and create new best-known methods through a documented procedure.
• Explain highly technical and complex information to peers, management, and customers both in verbal or written mediums.
• Have a safety-first mentality; travel domestically and internationally as required, typically 30-50% travel.

What We're Looking For

• Master’s or bachelor’s Degree in engineering discipline.
• 5-10 years of related experience in the semiconductor industry including deposition experience in EPI, ALD, PEALD, and/or SiC.
• 5 years of experience with ASM-specific toolsets (preferred).
• Bachelor's degree in Mechanical, Electrical, or Chemical Engineering.
• Very highly skilled in electrical and mechanical techniques and overall equipment system knowledge (HW/SW, Process).
• Utilize logical troubleshooting methodologies to diagnose problems.
• Strong knowledge of semiconductor disciplines (vacuum techniques, robot controllers, PLCs, mechanical and pneumatic valves, statistical process control).
• People management skills; ability to motivate and resolve conflict effectively.
• Strong computer skills; MS Office, OneComm, SharePoint, SAP.
• Customer-focused; build customer confidence and act as a role model.
• Positive attitude and ability to travel; system expert for field problems.
• Results-driven; ability to multitask; work independently and in teams; clear communication and leadership.
• Ability to develop action plans for technical issues with customers and field personnel and present to customers.
• Ability to delegate, supervise, and provide constructive feedback.

Nice to Have

• Experience with ASM OneCOMM, PCP, PDP, change requests, NC, FA, CIP, and CCB.
• Willingness to travel domestically and internationally.

Compensation & Benefits

• Salary information not disclosed in this posting.