Field Service Engineer – Senior / Principal Level (Austin, TX)

Job title: Field Service Engineer – Senior / Principal Level (Austin, TX)

About the Role Field Service Engineer – Senior / Principal Level based in Austin, TX, with a structured 24-month Hillsboro, OR training assignment before relocating to support a new fab startup. You will own and resolve complex tool issues, lead technical efforts, and drive customer success in high-performance semiconductor environments.

What You'll Do

• Lead installation, qualification, maintenance, and repair of ASM semiconductor equipment at customer sites.
• Own and drive resolution of complex tool, system, and process issues.
• Perform in-depth troubleshooting and root cause analysis, delivering data-driven corrective actions.
• Manage and support customer escalations, coordinating cross-functional teams as needed.
• Analyze tool performance and proactively identify opportunities for improvement.
• Provide technical leadership on site, including mentoring junior engineers and technicians.
• Contribute to continuous improvement, including feedback to product engineering and design teams.
• Represent ASM with a strong customer-first mindset, building trust and long-term partnerships.

What We're Looking For

• Strong experience in Field Service, Customer Engineering, or Product Support within semiconductor equipment or a related high-tech industry.
• Proven ability to troubleshoot complex electromechanical systems and resolve issues independently.
• Experience working in customer-facing environments with high expectations on uptime and performance.
• Deep understanding of semiconductor manufacturing environments, wafer fabs, and/or advanced process technologies.
• Ability to interpret schematics, diagnostics, and system-level data.
• Strong communication skills with the ability to clearly translate complex technical issues into actionable plans.
• Willingness to work on-site at customer locations in Austin, TX, train with us for 18-24 months in Hillsboro, OR and travel as required.

Nice to Have

• Track record of owning and resolving high-impact customer escalations.
• Ability to work independently on highly complex problems with minimal supervision.
• Experience mentoring or coaching less experienced engineers.
• Strong structured problem-solving approach and data-driven mindset.
• Ability to develop and present action plans to internal and external stakeholders.
• Deep expertise in areas such as vacuum systems, plasma, gas delivery, or semiconductor processes.

Compensation & Benefits

• Salary not disclosed in the posting.