Field Service Engineer

Field Service Engineer - MO, KS, NE, IA

At Sartorius, you'll play a critical role in helping our customers keep essential laboratory equipment operating at peak performance. As a Field Service Engineer, you'll serve as a trusted technical partner, delivering installation, maintenance, calibration, and repair services while building long-term customer relationships throughout the Midwest territory. This is a field-based position covering Missouri, Kansas, Nebraska, and Iowa. Ideal candidate will reside in Kansas City. Territory: Missouri, Kansas, Nebraska, and Iowa

What you will accomplish together with us:

• Deliver exceptional service and technical support during customer site visits.
• Perform installation, calibration, preventive maintenance, troubleshooting, and repair of balances and moisture analyzers.
• Diagnose equipment issues and provide effective, timely solutions to minimize customer downtime.
• Maintain accurate service documentation, reports, and records.
• Manage workload and service schedule to ensure on-time customer support.
• Utilize field service automation tools and systems to support daily operations.
• Follow Sartorius service procedures, quality standards, and safety protocols.
• Collaborate with internal technical teams to resolve complex issues and share best practices.
• Provide customers with technical guidance, product recommendations, and service insights.
• Build lasting customer relationships that drive satisfaction, retention, and business growth.

What will convince us

• Associate degree in a technical field, or High School Diploma/GED with relevant technical certification.
• Minimum 2 years of field service, maintenance, instrumentation, or related technical experience.
• Experience calibrating balances, scales, moisture analyzers, or similar laboratory instruments preferred.
• Demonstrated ability to troubleshoot, repair, and maintain technical equipment.
• Strong mechanical and electrical diagnostic skills.
• Effective communication and customer service skills.
• Ability to manage multiple priorities and work independently in a field-based environment.
• Proficiency with mobile applications, digital reporting tools, and Microsoft Office products.
• Valid driver's license and willingness to travel extensively throughout the assigned territory.
• Alignment with our core values of Sustainability, Openness, and Enjoyment.

What We Offer

• As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range