About this role
We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.
This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.
You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).
Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.
Working pattern
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This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs.
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Core hours apply, however, because of the nature of the job flexibility is required. Weekend rota & earning opportunity
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This role includes participation in a weekend/bank holiday support rota with additional pay.
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Potential of additional earnings through Weekend and Bank Holiday Rota participation.
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Opportunities to earn more by taking on additional weekend cover when available.
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Plus potential bonus and salary progression, subject to performance and business results.
Long-term career progression Progression opportunities exist for the right person, including:
- Technical progression (advanced diagnostics, product expertise, specialist support).
- Leadership/management progression (coaching, planning, field leadership).
Key Responsibilities
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What you’ll do (day to day)
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Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.
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Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
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Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
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Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
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Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
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Carry out preventative maintenance to reduce downtime and improve reliability.
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Provide clear customer updates and set expectations during service activity.
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Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
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Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.
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Service levels & priority work (SLAs)
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You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
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Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.
What we’re looking for
Essential:
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Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).
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Strong fault-finding ability across electro-mechanical systems.
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Confident using a Windows laptop for diagnostics, reporting, and communication.
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Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
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Excellent customer service and communication skills (written and verbal).
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Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
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Full UK driving licence.
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Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role. Desirable:
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Experience adhering to SLAs and managing high‑priority callouts.
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Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
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Experience with hardware/software upgrades, device configuration, or remote support tools.
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Coaching/mentoring ability (supporting less experienced engineers).
Job Benefits
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Company Car
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection scheme
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discount