Field Service Engineer - Life Science

Job title: Field Service Engineer - Life Science

About the Role Join Getinge as a Field Service Engineer - Life Science in Taiwan to perform on-site service, preventive maintenance, and urgent repairs on Life Science products. You will support customers, collaborate with Sales and Contract teams, and help ensure life-saving technology remains accessible and compliant with Getinge standards.

What You'll Do

• Conduct scheduled service and preventive maintenance visits per contract documentation and maintenance agreements.
• Perform urgent repairs quickly and efficiently, including onsite and/or remote support for Life Science products.
• Support other Life Sciences Service colleagues and Getinge colleagues on service-related matters.
• Provide technical and operational support as needed.
• Prepare service reports for repairs, maintenance, and service visits.
• Prepare and complete Work Orders and Maintenance Reports in a timely manner using Salesforce service asset management software.
• Provide feedback from customer contacts, escalate complaints to Service Team Manager or Bio-processing Service Team Manager as appropriate.
• Participate in internal or external training courses.
• Manage parts stock inventory, including ordering service parts and quarantine/return of defective parts.
• Manage, monitor, and maintain assigned service tools and materials, including calibration of test equipment.
• Ensure correct application of standards and regulations per Getinge QMS.
• Provide feedback on quality deviations.
• Promote the Getinge brand, service, and image.
• Ensure availability of service tools and materials.
• Ensure service activities are performed in accordance with customer SLA.
• Ensure correct application of ESD safety provisions.
• Maintain positive relationships with customers for service-technical matters, including owning customer sites.

What We're Looking For

• Technical and operational knowledge suitable for Life Science service and on-site maintenance.
• Ability to perform on-site and remote support for Life Science products.
• Experience with service contracts, maintenance reporting, and using Salesforce (or similar service asset management software).
• Strong communication, problem-solving, and customer relationship skills.
• Experience with parts inventory management and calibration of test equipment.
• Knowledge of QA/QMS and ESD safety provisions.
• Willingness to participate in internal/external training.
• Ability to work with cross-functional teams.