About this role
Field Service Engineer
Location: Field-based
We're hiring for a motivated and experienced Service Engineer to contribute towards our Surgical Workplaces service team, focussed on our Endoscope Reprocessing portfolio across the South West, South Wales and Midlands region. Getinge is a well-respected Original Equipment Manufacturer (OEM), saving lives through the manufacture and maintenance of a range of medical devices and solutions. Our Service Team is at the forefront of our business, responsible for routine servicing, testing and repairing of our equipment in hospitals and facilities throughout the UK and Ireland. You will have the opportunity to make a difference by utilising your technical knowledge and skills to ensure the smooth operation of our machines in the field, representing the business and building relationships with customers and colleagues to deliver the best possible service. This is a field-based role and you will need to be a self-starter with experience of managing your own workload. Although you will be mostly working independently, you will be supported by regular contact with the Service Office, Service Managers and our Technical Services Department which has direct access to Getinge manufacturing sites and a wealth of technical know-how and expertise. The successful candidate will have a background and relevant qualifications in Mechanical or Electronic Engineering. Comprehensive training on Getinge’s equipment will be provided by our dedicated in-house training team. Through our Career Progression Pathway, all Engineers have their development assessed bi-annually against our bespoke Engineers’ competency- based banding structure – meaning that the more you learn and develop, the more you will be rewarded.
Day to day responsibilities will include:
- Dealing with customers, demonstrating first class interpersonal skills in a courteous and professional manner at all times
- Carrying out routine testing of Getinge equipment to the relevant standards and undertaking mechanical servicing of equipment
- Problem solving, combining initiative with a practical and logical approach to all aspects of the job
- Electrical / mechanical fault finding of equipment
- Calibration of equipment, where necessary, reporting all faulty equipment or equipment out of calibration to the Line Manager
- Maintaining and monitoring adequate stock levels of spare parts in order to be able to respond to call-outs in a timely manner
- Producing quality service documentation for submission to the customer
- Maintaining regular communication with the intern