About this role
Job title: Field Service Engineer (首都圏)
About the Role Field Service Engineer for the Tokyo metropolitan area responsible for the installation, commissioning, preventive maintenance, repair and service billing of medical imaging equipment in hospitals. This role emphasizes maintaining customer satisfaction, applying clinical knowledge to support effective healthcare service operations, and collaborating with sales to expand service business.
What You'll Do
- New installation and commissioning of imaging devices in hospitals.
- Perform preventive maintenance and fault repair to ensure stable operation and handle related billing tasks.
- Communicate with customers to improve satisfaction and maintain/highlight customer service quality. Escalate customer complaints to appropriate internal and external stakeholders to resolve issues.
- Proactively discuss opportunities for improvement discovered during work with internal teams and implement improvements.
- Build and maintain good relationships with partner dealers and act as a service partner to contribute to local business growth.
What We're Looking For
- 1–2 years of field service experience in electrical or mechanical domains (or if no experience, basic knowledge of electrical/computer/network).
- Ability to logically explain events/issues to customers.
- Ability to take initiative to propose operational improvements.
- Ability to read manuals and perform inspections/repairs accurately.
- Ability to escalate customer-site issues to appropriate internal/external parties and drive resolution.
- Valid driver's license (preferred).
- X-ray Work Supervisor Qualification (preferred).
- English language ability.
Compensation & Benefits
- Relocation assistance: No.
- Our total rewards are designed to unlock your ambition by providing the support and flexibility to turn ideas into world-changing realities. Salary and benefits align with a global organization of GE HealthCare.