About this role
Job title: Field Service Engineer
About the Role
Field Service Engineer reports to the Field Service Manager and provides on-site support to customers for installations, repairs, and training. The ideal candidate is technically oriented and willing to travel to meet customer needs and exceed expectations.
What You'll Do
- Install, repair, and train customers on CNC Cutting Machine Products.
- Test faulty equipment, diagnose malfunctions, and repair problems.
- Write technical reports describing malfunctions and deviations from design specifications.
- Diagnose malfunctioned equipment and perform preventative/corrective maintenance on customers' machines.
- Communicate and troubleshoot with customers, programmers, engineers, technicians, and production personnel to resolve problems, including customer operators and maintenance personnel.
- Make timely travel arrangements to accommodate customer needs.
- Other duties as assigned.
What We're Looking For
- Associate degree in Electronic Engineering Technology or 2-3 years related experience; or equivalent combination of education and experience. Prior experience with ESAB equipment a plus.
- Able to read, analyze and interpret general business periodicals, professional & technical journals, and governmental regulations.
- Excellent written and oral communications.
- Able to apply advanced mathematical concepts (formulas, scientific equations, graphs, schematic diagrams, etc.).
- Mobility & Travel Requirements: Willingness to travel domestically (100%) with occasional international travel to support our customer.
- Occasional Weekend work during large project installs.
Nice to Have
- Prior experience with ESAB equipment a plus.
Compensation & Benefits
- Salary: $69,441.00 - $80,472.00 USD per year.