About this role
Field Service Engineer – Endoscopy
Location - Field based role based in Essex, covering South East
Company: Getinge Ltd.
Remote Work: Field
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Field Service Engineer – Endoscopy
Job Purpose: To effectively carry out routine service and testing on a range of Getinge products, establish and maintain good customer relations by demonstrating a professional approach to work.
Key duties and responsibilities:
- To cultivate a positive rapport with the customer, demonstrating first class interpersonal skills in a courteous and professional manner at all times.
- To carry out routine servicing of Getinge equipment.
- To carry out routine testing of Getinge equipment to the relevant standards as stated in terms and conditions of the client’s contract.
- To carry out electrical/mechanical fault finding of equipment.
- To carry out calibration of equipment, where necessary.
- To maintain adequate stock levels of spare parts within guidelines.
- To produce quality documentation for submission to the customer via approved systems.
- To maintain regular communication with the internal Service Department.
- To ensure the company equipment is being used and looked after correctly and that it is kept in a safe condition. To report all faulty equipment or equipment out of calibration to Service Supervisor.
- To ensure that correct returns and non-conformance report procedures are followed.
- To organise and prioritise a continuously changing workload, ensuring that all customers’ calls and enquiries are replied to.
- To ensure safe and tidy working including use of protective footwear, work wear and hard hats where required for local site working.
- To problem solve, combining initiative with a practical and logical approach to all aspects of the position.
- To provide sales leads to Service/Sales Manager.
- To assist with the movement of equipment between customer sites and our support locations.
- To produce written reports, as and when required/requested.
- To submit accurately completed expense claim forms, with supportive documentation, on time.
- To maintain telephone contact with the office on a regular basis and with line supervisor.
- To assist the team members as and when required/requested.
- To undertake any other duties as and when required.
Quality System Duties and Responsibilities:
- To observe the company rules for employees.
- To read and comply with current relevant legislative documentation.
- To observe the company policy on Health & Safety at Work.
- To observe the company policy and procedures on Quality Management System.