Field Service Engineer

Field Service Engineer

If you are a Staff Field Service Engineer professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will provide advanced technical support to customers, deliver proactive and corrective maintenance services, and partner closely with internal teams to drive successful deployment and performance of complex systems. You will play a key role in building strong customer relationships, resolving technical challenges, improving service processes, and contributing to continuous product and service enhancements. This position offers the opportunity to work independently, collaborate across functions, and make a meaningful impact on customer success while supporting innovation and operational excellence.

In This Role, Your

Responsibilities

Will Be:

• Deliver advanced customer support, troubleshooting, and maintenance services to ensure optimal system performance and customer satisfaction.
• Serve as the primary technical resource for complex issues, escalations, and service agreement customers, driving timely resolution and effective communication.
• Partner with customers and cross-functional teams to support system deployment, production objectives, technical training, and ongoing operational success.
• Provide actionable feedback to engineering and development teams to support continuous improvement of products, services, and customer experiences.
• Analyze technical challenges, implement solutions, and improve processes and best practices that increase efficiency and service quality.
• Manage multiple priorities independently while maintaining high standards of professionalism, collaboration, and customer focus.
• Continuously expand technical knowledge and support customer needs through on-site service activities and travel of up to 75%

Who You Are:

• You consistently deliver results by identifying and focusing on the highest priorities. You build partnerships and work collaboratively with others to meet shared objectives. You gain the confidence and trust of others through honesty, integrity, and authenticity. You readily take action on challenges, learn through experience, and adapt your approach in response to changing customer and business needs.

For This Role, You Will Need:

• Bachelor’s degree in a STEM-related field or equivalent combination of education, technical training, and relevant experience.

• Minimum of 2 years of related experience is required

• Experience supporting technical products, systems, equipment, or engineering solutions in a customer-facing environment.

• Ability to apply engineering principles, technical knowledge, and established methodologies to solve moderately complex challenges.

• Strong analytical and problem-solving skills with the ability to evaluate information and make sound decisions.

• Ability to communicate effectively with customers, team members, and stakeholders at various levels of the organization.

• Proven ability to build and maintain productive working relationships.

• Strong organizational and time-management skills with the ability to manage multiple priorities.

• Ability to work independently with limited supervision while knowing when to seek guidance or escalate issues.

• Commitment to continuous learning, professional development, and process improvement.

• Willingness and ability to travel up to 75% to customer locations.

• Preferred

Qualifications

That Set You Apart:

• Master’s degree in a STEM-related field.

• Experience supporting automated test, measurement, industrial automation, or other complex technical systems.

• Knowledge of National Instruments (NI) products, platforms, software, or related technologies.

• Experience performing preventive, predictive, or corrective maintenance in a customer environment.

• Experience delivering technical training, product demonstrations, or customer onboarding support.

• Familiarity with root cause analysis, troubleshooting methodologies, and technical escalation management.

• Experience developing or improving service processes, procedures, or operational best practices.

• Demonstrated ability to collaborate across engineering, service, product development, and customer-facing teams.

Our Culture and Commitment To You:

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

• At Emerson, our core values of innovation, integrity, collaboration, and inclusion guide everything we do. We welcome candidates with diverse experiences and backgrounds and encourage individuals who are excited about solving customer challenges, learning new technologies, and contributing to a high-performing team. If you are passionate about delivering exceptional customer experiences and making a meaningful impact, we encourage you to apply.

• LI-AK1

• About Us

• WHY EMERSON

• Our Commitment to Our People

• At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

• We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

• At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

• Work Authorization

• Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

• Equal Opportunity Employer

• Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

• Accessibility Assistance or Accommodation

• If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact.

• ABOUT EMERSON

• Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

• With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

• We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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