About this role
About the Role The Field Service Engineer for Beckman Coulter Diagnostics is responsible for troubleshooting, installation, preventative maintenance, and service repair on Beckman Coulter equipment. This remote role covers a geographic area including South Dakota, Nebraska, Iowa, Illinois, and Minnesota and is part of the Service Organization based in Des Moines, IA. What You'll Do
- Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment, providing excellent and efficient service to customers and training on products.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
- Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
- Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
- Foster collaboration by assisting with the training of newer Field Service Engineers. What We're Looking For
- Associate degree (technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience or High School diploma with 3 years of experience.
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
- Travel, 20% overnight, within territory including Nebraska, North Dakota, Minnesota, Iowa.
- Must have a valid driver’s license with an acceptable driving record.
- Ability to lift, move, or carry equipment up to 50 lb. Nice to Have
- 3+ years’ experience of advanced troubleshooting.
- Developing relationships with internal and external customers to foster positive partnership and enhance customer satisfaction and retention. Compensation & Benefits
- Hourly range: $34.00/hour - $38.00/hour.
- This position is eligible for remote work arrangement.
- Benefits include paid time off, medical/dental/vision insurance, and 401(k).