About this role
About the Role The Field Service Engineer will troubleshoot, install, validate, perform preventative maintenance, modifications, and service repairs on Beckman Coulter Diagnostics equipment to support patient health. You will operate remotely to cover the Miami territory and surrounding areas, report to the Regional Service Manager, and contribute to building a world-class service organization. What You'll Do
- Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment, providing excellent service and technical training on products to customers.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
- Utilize business systems such as OBI, Salesforce, and SharePoint for service call planning and advancing team goals.
- Communicate with internal and external customers, recognizing and addressing their unique needs; foster collaboration and assist with training of newer Field Service Engineers. What We're Looking For
- Associate degree preferred (technical, biomedical, instrumentation, electrical engineering or related field) or equivalent military experience.
- 1 year experience diagnosing and repairing mechanical, electromechanical, robotic, electronic equipment, and/or instrumentation.
- Ability to work independently with minimal supervision and manage service schedules, priorities, and travel efficiently.
- Hold a current valid driver’s license and maintain a good driving record; able to travel; lift up to 50 lbs; bend, stoop, twist, crouch/crawl, push/pull, and sit/stand for extended periods.
- 3+ years’ experience of advanced troubleshooting is a plus. Nice to Have
- 3+ years’ experience of advanced troubleshooting (preferred).
- Developing relationships with internal and external customers to foster positive partnerships and improve customer satisfaction. Compensation & Benefits
- Hourly rate: $35.00 - $39.00 per hour.
- Eligible for bonus/incentive pay.
- Benefits include paid time off, medical/dental/vision insurance, and 401(k) for eligible employees.