Field Service Engineer (Automation)

Job title: Field Service Engineer (Automation)

About the Role Sartorius is seeking a dynamic, entrepreneurial Field Service Engineer based remotely in the Chicago, IL area to support cutting-edge Ambr system equipment. The role involves managing installations and commissioning, calibration, and preventative maintenance across a range of systems, acting as a trusted partner for customers.

What You'll Do

• Perform installation & commissioning, calibration, preventative maintenance and break-fix repairs across a range of systems.
• Maintain fault-finding data and feed product performance data to customers and internal Sartorius teams; develop deep product knowledge.
• Complete in-house service activities as needed (Delaware office).
• Follow service procedures to keep customer information and product software/configuration up to date.
• Keep accurate records of time, expenses and work performed.
• Make independent decisions regarding repairs based on SLAs and customer contracts.
• Collaborate with teams to escalate system issues to Product Support Engineers, Customer Support Engineers and the Hardware Resource Coordinator.
• Travel up to ~80% (primarily within assigned territory).

What We're Looking For

• Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology; formal training in mechanical/electrical hardware setup and configuration. Field or building services engineering experience acceptable in lieu.
• 2+ years' experience in commissioning/testing or field service/support in high-tech engineering/manufacturing; capital equipment preferred.
• Valid driver's license and passport (or ability to obtain).
• Experience with electrical, mechanical & I/O fault-finding at system and component level.
• Experience with automation/robotics is a huge plus.
• Understanding of automatic mechanisms and electrical control systems.
• Proficiency measuring AC/DC voltages; hands-on robotics, motors, conveyors, I/O modules, optical readers, pneumatics and electromechanical assemblies.
• Strong communication, problem-solving, and customer training skills; familiarity with MS Office.
• Knowledge of mechanical/electrical schematics; software/firmware installation and testing; calibration of control systems.
• Knowledge of clean room protocols, GMP environments; mammalian and microbial cell culture knowledge; bioreactors.
• Experience configuring PCs and Windows OS; ability to work in a team and establish customer relationships.
• Alignment with Sartorius core values: Sustainability, Openness, Enjoyment.

Nice to Have

• Experience with automated systems such as robotics; automated equipment in pharmaceutical/biotechnology.
• ISO 9001:2008, GMP/GDP knowledge.
• Prior experience in ISO/GMP environments preferred.
• Ability to identify documentation/tools/equipment needs and proactively assist customers.

Compensation & Benefits

• Comprehensive onboarding and development opportunities; mentorship and leadership programs.
• Work-life balance, paid vacation, sick time, holidays, and flexible schedules; community service day.
• Health & well-being programs including medical, dental, vision; EAP.
• 401(k) with company match; HSA and other flexible spending accounts.
• Company-paid benefits and additional life insurance options.