Field Service Engineer

About the Role

Well‑trained Field Service Engineer for ASM with responsibilities across service and process support in Taiwan. You’ll work with customers to understand needs, create action plans, and drive improvements while developing autonomy and technical skills. What You'll Do

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationships and solutions.
• The ability to develop action plans for problem resolution and present to internal and external customers.
• Ensure communication channels, via phone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations.
• Coach / mentor lower level FSE’s to higher level skill sets.
• Projects manage new evaluations and present to client; you will be responsible for ensuring the success of the project.
• Leading new site start-up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals.
• Support CS EE /Sales/BU as one team to success site base operation/service. What We're Looking For
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Bachelor Degree or above in an Engineering discipline.
• 0-3 or 4~8 years above of technical experience and deep business perspective.
• Shift work / On-call working mode will be required.
• Domestic and International travel of at least 25%–50% will be required.
• Valid driver's license is required. Compensation & Benefits
• Salary range not disclosed in posting.