About this role
Job title: Field Service Engineer
About the Role Join ASM as a Field Service Engineer to support customers with the installation, service, and continuous improvement of ASM equipment, balancing independence with collaborative problem solving. This role demands adaptable thinking, on-call duty, and travel, with initial Kaohsiung training during the first year.
What You'll Do
- Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationships and solutions.
- Develop action plans for problem resolution and present to internal and external customers.
- Ensure communication channels are able to facilitate efficient and consistent customer follow-up.
- Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations.
- Coach / mentor lower level FSE’s to higher level skill sets.
- Projects manage new evaluations and present to client; you will be responsible for ensuring the success of the project.
- Leading new site start-up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
- Define project scope and resource planning together with BU, escalate to Manager for resource gap.
- Capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals.
- Support CS EE /Sales/BU as one team to success site base operation/service.
What We're Looking For
- Ability to work in a team environment with tight deadlines and multiple priorities.
- Bachelor Degree or above in an Engineering discipline.
- 0-3 or 4~8 years above of technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment / CVD related industry.
- Willingness to travel domestically and internationally 25%~50%.
- Valid driver's license is required for this role.
- Experience with shift work / on-call rotations is preferred.