About this role
Job title: Field Service Engineer
About the Role The Field Service Engineer will install, align, and maintain semiconductor process equipment at customer sites, primarily in customers' cleanrooms in Kumamoto, Japan. For experienced candidates, opportunities to participate in process development and improvement are available.
What You'll Do
- Follow all safety procedures, prioritizing safety and quality in every task.
- Install, upgrade, and maintain semiconductor process equipment.
- Communicate with customers to enable efficient and consistent customer support.
- Analyze equipment log data and prepare customer-facing reports using MS PowerPoint, MS Word, and MS Excel.
- Maximize tool uptime and ensure installation and support of hardware issues.
- Manage new evaluation projects and take responsibility for project success.
What We're Looking For
- 5+ years of experience as a field service engineer in a related industry.
- Strong communication skills to facilitate customer interactions.
- Business-level Japanese (JLPT N2 or higher) and reading/writing English ability (TOEIC around 600).