About this role
About the Role Provide installation, technical support and maintenance services of ACT equipment to ensure our products meet customer requirements. The role aims to improve customer satisfaction and uphold the company's brand through reliable service. What You'll Do
- Responsible for the installation, maintenance and repair of ACT devices, timely handling of complaints, and tracking and feedback of product's problems.
- Improve maintenance experience by summarizing product issues and increasing overall maintenance efficiency.
- Train customers to operate and use equipment correctly, answer questions promptly, and help optimize workflow.
- Improve customer satisfaction and maintain the company's brand image.
- Ensure all service activities comply with Global Quality, Regulatory and Compliance (QRC) standards.
- Serve as a bridge between the company and customers: communicate needs and feedback, and cooperate with Sales to promote services and products. What We're Looking For
- Higher Diploma or Higher Certificate in Electrical / Mechanical / Biomed Engineering or related disciplines.
- 1-3 years of technical experience in ICU, CCU or OT equipment.
- Familiar with PC software, e.g., MS Office.
- Able to travel overseas for training.
- Able to deal with customers independently with strong customer service skills.
- Self-motivated, responsible, able to work independently and eager to learn.
- Able to communicate in Chinese and English (reading and writing).