Field Service Engineer 2

About the Role As a Field Service Engineer, you’ll enable our customers’ success by delivering on-site service, installation, and support for Lam’s semiconductor capital equipment. You’ll troubleshoot complex electro-mechanical and electronic systems, minimize downtime, and act as the primary technical liaison between Lam and customers. What You'll Do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Update customer on status of Lam tools as needed. What We're Looking For
• Minimum Qualifications:
• Bachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
• This is a graduate eligible role.
• Preferred qualifications:
• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills. Nice to Have
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
• Foundational analytical and problem-solving skills.
• Strong English communication skills. Compensation & Benefits
• Lam offers a comprehensive set of outstanding benefits.
• Lam offers work location models with On-site Flex and Virtual Flex: On-site Flex – 3+ days on-site at a Lam or customer/supplier location, with potential remote work for the balance of the week; Virtual Flex – 1-2 days on-site, remote the rest of the time.