Field Service Coordinator

The Planet Group

The Field Service Coordinator is a key operational role that is responsible for coordinating field service activities and ensuring a high-quality customer experience. This position requires a high level of attention to detail, with a strong focus on accuracy, and the ability to anticipate and resolve potential issues before they impact service delivery. Working across multiple functions, this position drives alignment between customers, Field Service Engineers, and Operations to ensure service commitments are met. The successful candidate will bring strong operational coordination experience, exceptional communication and organizational skills, and the ability to proactively manage competing priorities in a fast-paced setting.

Responsibilities

• Coordinate and optimize Field Service Engineer schedules, dispatching activities, and customer appointments across the Americas.
• Balance service resources against customer requirements, business priorities, and operational objectives.
• Proactively manage schedule changes, urgent customer needs, and service escalations.
• Serve as a primary point of contact for service-related inquiries and customer communications.
• Provide proactive updates regarding service timelines, engineer availability, and schedule changes.
• Maintain accurate records within service, ERP, CRM, and scheduling systems.
• Manage service-related data and system records, ensuring accuracy, compliance, and timely updates across service platforms.
• Support service order administration and operational reporting activities.
• Drive service order execution and reporting efforts that enable effective resource planning, service delivery, and customer satisfaction.
• Identify opportunities to improve scheduling effectiveness, communication processes, and overall service performance.
• Monitor and analyze KPI performance and drive actions that ensure service-level commitments, operational targets, and performance expectations are consistently achieved.

Qualifications

• Required

• 5+ years of experience in service coordination, scheduling, customer operations, field service support, customer service, or a related role.

• Experience coordinating resources and priorities within a service or operations environment.

• Strong organizational, multitasking, and problem-solving skills.

• Excellent communication and customer relationship management abilities.

• Experience working with ERP, CRM, and scheduling systems.

• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.

• Preferred

• Bachelor's degree in Business Administration, Operations, Management, or a related field.

• Experience scheduling and coordinating service activities across multiple customer accounts simultaneously.

• Experience in manufacturing, scientific instrumentation, semiconductor, technical service industries

• Experience supporting field service workers.

• SAP and/or SyteLine experience.

• Pay is $27-30/hr based on experience.

• The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.