About this role
Field Recovery Agent
- Job Type Full Time
- Qualification BA/BSc/HND , Diploma
- Experience
- Location Nairobi
- Job Field Sales and Business Development
Why This Role Matters
- As a Field Recovery Agent, you are vital to sustaining our mission. In our ecosystem, collections are not about rigid enforcement; they are about helping entrepreneurs recover, rebuild, and succeed while safeguarding the financial health of our organization. You will combine relationship management, empathetic negotiation, and field strategy to
- turn challenging situations into opportunities for customer recovery and long-term success.
Key Responsibilities
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Proactive Account Management: Oversee assigned delinquent customer portfolios to ensure timely payment recovery while consistently achieving daily and monthly performance targets.
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Ethical Recovery & Problem Solving: Investigate customer queries, resolve disputes, and develop practical, personalized repayment solutions that balance customer needs with commercial outcomes.
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Field Engagement & Stakeholder Collaboration: Conduct field visits to engage customers directly, prepare post-visit action plans, and collaborate with branch teams, Call Centre staff, local administration, and community leaders to support recovery efforts.
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Reporting & Compliance: Maintain precise collection records and customer documentation while adhering strictly to regulatory standards, company policies, and ethical collection practices.
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Who You Are
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We are looking for resilient, solution-focused professionals who combine strong commercial acumen with deep empathy and integrity.
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Qualifications & Requirements
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Education: Diploma or Degree in a Business-related field.
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Experience: Mandatory experience in debt collection, with a strong background in customer engagement.
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Skills: Outstanding negotiation, communication, and interpersonal capabilities coupled with sharp problem-solving skills and attention to detail.
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Flexibility: Willingness to relocate and work anywhere within Kenya.
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Discretion: Demonstrated ability to handle confidential customer data with complete integrity.
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Desirable Strengths
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Experience in microfinance, financial services, or unsecured MSME lending.
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Proven track record in field collections and engaging local community stakeholders.
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Knowledge of credit risk management and portfolio recovery strategies.
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Check how your CV matches this job