About this role
Our associates celebrate lives. We celebrate our associates.
Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
JOB RESPONSIBILITIES
- Prepares death certificates, prayer cards and related documents
- Completes required permits and or certificates
- Prepares and processes Veteran’s Paperwork
- Prepares marker monument placement paperwork
- Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
- Prepares and distributes daily schedules, reports, and documents
- Receives and processes payments and contracts
- Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
- Orders office supplies
- Oversees the processing of installation orders to grounds and maintenance departments
- Processes accounts payable transactions
- Assists with the preparation of obituaries
- Assists Location Management, Sales, Family Service Counselors and payroll as needed
- Acts as backup to Receptionist
- Greets family members and friends
- Communicates client family’s needs promptly and accurately to the appropriate staff member
- Conveys a sense of concern and empathy with client family members at all times
- Responds to customer inquiries via telephone, internet and in person
- Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
MINIMUM REQUIREMENTS
Education
- High School or equivalent
Experience
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1 - 2 years of experience in an office clerical or customer service capacity required
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Experience working in a customer-focused and fast-paced professional environment required
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Knowledge, Skills & Abilities
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Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
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MS Office Suite experience preferred
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Basic mathematics skills required
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Good verbal and written communication skills
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Strong organizational skills and detail-oriented
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High level of compassion and integrity
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Ability to maintain confidentiality
Compensation
Salary: $18.50/hr.
Benefits
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Part-time associates working an average 20 hours a week may be eligible for 401(k).
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Postal Code: 91762
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Category (Portal Searching): Administration and Clerical
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Job Location: US-CA - Ontario