About this role
Pay: Up to $100,000 per year, depending on experience
Full-time | In person
About Whizz
Whizz is an e-bike subscription company helping delivery workers across the US access reliable, affordable transportation.
About the Role
We’re looking for a hands-on operations leader to manage store managers and our remote customer support team. You’ll ensure locations run smoothly, stay clean and well-maintained, and deliver consistent customer service.
This role requires regular store visits, strong people management, and ownership of store performance and operational standards.
Responsibilities
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Lead store managers and the remote customer support team, setting expectations, coaching employees, and holding teams accountable.
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Oversee daily store operations, including staffing, opening and closing, customer flow, and compliance with company procedures.
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Inspect locations regularly and resolve issues with cleanliness, organization, maintenance, and equipment.
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Ensure store and remote support teams work together effectively on subscriptions, returns, payments, and customer escalations.
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Track store performance, customer wait times, and service quality; address gaps and follow through on improvements.
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Coordinate with service, inventory, logistics, and IT teams to keep stores ready and resolve operational issues.
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Support hiring and training, and ensure new processes are consistently adopted across locations.
Requirements
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Experience managing multiple locations or frontline teams in retail, customer service, hospitality, or similar operations.
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Strong people management skills and a track record of maintaining standards and improving performance.
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Confidence using KPIs, spreadsheets, and operational systems to guide decisions.
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Clear communication, strong customer service judgment, and consistent follow-through.
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Willingness to work on-site and travel regularly between locations.
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Experience managing remote customer support teams is a plus.
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Mechanical repair experience is not required.
Benefits
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401(k)
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Health insurance
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Paid time off