About this role
Field Operations Agent (Motorcycle Rider) at Fort Knox Outsourcing
Locations: Kastina; Nasarawa; Tundun-Nupawa, Kaduna; Calabar South & Ikom - Cross River; Udu (Udu Market Area), Benin Asaba Expressway & Sapele (Amukpe Roundabout) - Delta, Yauri / Ngaski - Kebbi
Reports To: Field Operations Supervisor
Department: Field Operations
Job Summary
- We are seeking responsible, safety-conscious, and hardworking Field Operations Agents to support our field activities through motorcycle transportation.
- The successful candidates will be responsible for visiting customers, supporting customer acquisition, conducting field verification, facilitating loan-related activities where applicable, and ensuring efficient service delivery within their assigned locations.
Key Responsibilities
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Operate a motorcycle safely and responsibly to carry out assigned field duties.
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Visit prospective and existing customers within designated locations.
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Support customer acquisition and promote the company's financial products and services.
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Conduct customer visits and field verification in line with company policies.
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Assist with loan application processing and customer documentation where required.
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Follow up with customers regarding loan repayments and outstanding obligations, where applicable.
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Submit accurate daily reports on customer visits, field activities, and assignments completed.
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Maintain effective communication with the supervisor and other team members.
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Ensure the motorcycle is properly maintained and report mechanical faults promptly.
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Comply with traffic regulations, road safety standards, and company operating procedures.
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Protect customer information and maintain professional relationships with customers.
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Meet assigned daily and monthly operational targets.
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Key Performance Indicators (KPIs)
Performance will be evaluated based on:
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Number of customer visits completed.
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Customer acquisition and engagement.
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Accuracy of field verification and reports.
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Achievement of assigned operational targets.
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Timeliness and reliability in completing assignments.
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Compliance with road safety regulations and company policies.
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Proper maintenance and responsible use of the assigned motorcycle.
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Requirements and Qualifications
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Minimum of Senior Secondary School Certificate (WAEC, NECO, or equivalent).
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Valid motorcycle riding licence appropriate for the role.
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Proven experience riding a motorcycle, preferably in a commercial or field operations capacity.
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Good knowledge of the assigned location and surrounding areas.
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Ability to communicate effectively with customers.
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Basic numeracy and record-keeping skills.
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Honesty, discipline, punctuality, and a strong sense of responsibility.
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Ability to work independently and achieve assigned targets.
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Familiarity with smartphone applications and basic reporting tools is an advantage.
Required Skills and Competencies:
- Safe motorcycle handling and road awareness.
- Customer service and interpersonal communication.
- Time management and route planning.
- Problem-solving and attention to detail.
- Reporting and documentation.
- Integrity and accountability.
- Ability to work under minimal supervision.
Salary
N175,000 per month.
Application Closing Date
31st December, 2026.