Field Officer (Fixed Term Contract)

Field Officer (Fixed Term Contract)

Overview

• The Field Officer (FO) is the backbone of GiveDirectly's field operations, responsible for executing end-to-end recipient engagement in Kitui County. Field Officers work across multiple enrollment stages to ensure accurate data collection, high-quality service delivery, and effective community engagement. This role demands strong attention to detail, integrity, adaptability, and a deep understanding of the local context. Field Officers serve as the face of GD in communities and play a key role in ensuring our programs are impactful and trusted.

Key Responsibilities

• Recipient Engagement and Fieldwork Execution

• Conduct high-quality surveys across all enrollment stages, including census, registration, and audit.

• Accurately explain GiveDirectly’s program, processes, and recipient rights to ensure informed participation.

• Support recipients in navigating enrollment processes with empathy and professionalism.

• Ensure respectful, dignified interactions that uphold GD’s values and community trust.

• Address recipient questions or complaints on-site, escalating complex issues to management as needed.

• Data Collection and Quality Assurance

• Collect data using mobile devices with strict adherence to survey protocols and timelines.

• Regularly review and clean submitted data to ensure completeness and accuracy.

• Collaborate with field managers to resolve discrepancies and improve data integrity.

• Participate in spot checks, shadowing sessions, and refresher trainings to enhance data quality.

• Program Support and Process Improvement

• Participate in piloting new tools, surveys, or workflows and provide feedback on usability and effectiveness.

• Share insights from the field on process challenges, community dynamics, or emerging risks.

• Contribute to the continuous improvement of operations by offering grounded, practical feedback during debrief and brainstorming sessions.

• Community Relations and Stakeholder Engagement

• Build and maintain respectful relationships with local leaders and community members.

• Support smooth program rollouts by conducting community mobilization and sensitization (barazas).

• Report community concerns, rumors, or risk indicators to field leadership promptly and appropriately.

• Logistics and Resource Stewardship

• Safeguard GD assets including data collection devices, protective gear, and recipient phones.

• Report logistical or equipment issues promptly for repairs or replacements.

• Adhere to team schedules, travel protocols, and safety guidelines while in the field.

• Content Generation

• Identify, collect, and document authentic, emotionally engaging recipients’ stories that are aligned with the organization’s mission and values to support fundraising efforts.

• Collaborate with the content team to tailor stories for different campaigns and donor audiences.

• Maintain a database of stories for easy access and future use

• Required Qualifications

• Bachelors degree in Social Sciences, Development Studies, or a related field.

• Fresh graduates from Kitui County are highly encouraged to apply.

• Proficiency in Kamba language is a MUST.

• Fluency in English and Kiswahili.

• Demonstrate maturity when dealing with and communicating community challenges and concerns with recipients and their leaders.

• Physical fitness and ability to cope with difficult field conditions.

• Empathy, honesty, and the highest standards of integrity, including positive attitude, strong work ethic, strong follow-through mindset, and team-player mentality.

• Strong ethics and commitment to integrity, especially in handling sensitive data and recipient information.

• Comfortable working in rural, remote, or challenging environments.

• Tech-savvy and comfortable using smartphones or tablets for data collection.