Field Monitoring Agent

Field Monitoring Agent

Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years. Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset.

We are recruiting to fill the position below:

Job Title: Field Monitoring Agent

Location: Lagos

Responsibilities

• Carry out physical visits to assigned customer and business locations to validate the accuracy and current status of information provided.
• Evaluate the operational status of businesses and retail customers during field visits and identify significant changes that may require further attention.
• Recognize early signs of financial, operational, behavioural or location-related risks and escalate relevant findings through the appropriate channels.
• Investigate discrepancies between available customer information and field observations, identifying unusual activities, false representations, relocated businesses or other potential fraud indicators.
• Collect relevant information through direct observation and customer interaction to provide a clear picture of the situation on the ground.
• Capture supporting evidence in accordance with established field verification standards.
• Identify cases requiring urgent attention based on field observations and ensure that critical findings are promptly escalated to the relevant team.
• Provide reliable field information that enables relevant teams to make informed decisions regarding customer management, risk mitigation and recovery actions.

Requirements

• Education: Recent graduates (B.Sc. or HND) in Business, Finance, Economics, Social Sciences, or a related discipline.
• Lagos Route Knowledge: Strong familiarization with key commercial districts, markets, and routes across Lagos State.
• Observational & Communication

Skills

• Ability to conduct subtle, professional physical assessments and interact effectively with retail customers and business owners.
• Tech Proficiency: Comfort using mobile applications, smartphone tools, and GPS-enabled survey platforms.
• Integrity: Uncompromising personal ethics and commitment to accurate, unbiased reporting.

Application Closing Date

Not Specified.