Field Manager

Position: Field Manager - Hourly Location: San Francisco, CA Schedule: Monday - Friday: 7 a.m.- 4 p.m

The Field Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Field Manager is responsible for assisting the General Manager in all aspects of operating the parking facility including: staff management, revenue control, safety, and client relations.

Key Responsibilities

• Assist in the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
• Provide support to Operations Manager in regard to hiring, onboarding, scheduling, and training new employees.
• Act as a point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship.
• Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.
• Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
• Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required.
• Fill in to provide coverage for front line positions, as needed.
• Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.
• Immediately respond to reports of accidents, incidents or safety concerns.
• Communicate professionally at all times with guests, client, and teammates.
• OTHER DUTIES:
• Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Knowledge and Expertise

• High school diploma or equivalent; some college preferred.
• 1–2 years of experience in parking operations, hospitality, or customer service.
• Previous supervisory or lead experience preferred.
• Strong communication and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

REQUIREMENTS

• Valid Driver License and good driving record. PHYSICAL DEMANDS:

• Ability to stand, walk, and move around the facility for extended periods.

• Ability to lift up to 25 lbs occasionally.

• Ability to drive WORKING CONDITIONS:

• Outdoor and indoor environments; exposure to weather conditions.

• Fast-paced, customer-focused setting. OTHER DUTIES:

• Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for

• this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

• Join our team and enjoy an outstanding benefits package, including:

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 7 paid holidays, so you can rest and recharge.

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones