Field Engineer I

Job title: Field Engineer I

About the Role The Field Engineer I performs on-time and accurate preventive maintenance on medical equipment across one or more modalities. Working with experienced Field Engineers onsite and remotely, you will learn troubleshooting, repair and installation techniques and follow Field Modification Instructions and service bulletins to deliver service excellence. This is a remote role that requires occasional onsite support at customer locations; candidates should reside in Southern Wisconsin (Madison, WI preferred).

What You'll Do

• Learn to complete on-time and accurate installations, preventive maintenance, FMIs and/or corrective repairs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

What We're Looking For

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.

Nice to Have

• (Not explicitly mentioned in source)

Compensation & Benefits

• Relocation assistance available
• Remote role with on-site customer support requirement; candidates must reside in Southern Wisconsin, with Madison, WI preferred.