About this role
About the Role The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics, including the on-site configuration, testing, cut, and post-cut support for Motorola’s on-premise and cloud-hosted ECH solutions. What You'll Do
- Perform system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
- Perform site verification testing prior to cutting a site into a production environment.
- Configure and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments.
- Provide support to Customers and Channel Partners while deploying the ECH solution into a production environment.
- Document all changes to the solution, including cloud tenant configurations and API integrations, during the implementation phase.
- Ensure that installation/quality issues are resolved in a timely and efficient manner.
- Participate in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.
- Participate in pre-contract oral presentations and customer negotiations as required.
- Maintain subject matter expert skills in emerging cloud-native public safety technologies. What We're Looking For
- Bachelor's Degree in Engineering, IT, Software Engineering, or Technology; 3+ years of deployment/integration experience.
- Experience with Cloud Platforms (Azure, AWS, Private Cloud) and cloud-based troubleshooting (connectivity, latency, identity management).
- Cloud Certifications (AWS Certified Cloud Practitioner, Azure Fundamentals) a plus.
- CompTIA Network+ and Security+.
- Experience with Server Virtualization (VMware ESXi 6+ and/or Hyper-V).
- Experience with Microsoft SQL Server 2008 R2/2012/2016; Windows Server 2008 R2/2012 R2; Windows 7/10; Linux.
- Networking knowledge (Cisco IOS switches, basic firewalls such as Fortinet FortiGate).
- Strong problem-solving and critical thinking abilities; willingness to travel 75%+. Nice to Have
- Previous experience in Public Safety Applications deployment and integration, and/or operations and administration. Compensation & Benefits
- Target Base Salary Range: $75,000 - $85,000 per year.
- Benefits: Medical, Dental, Vision; 401K with Company Match; 10 Paid Holidays; Generous PTO; Employee Stock Purchase Plan; Paid Parental & Family Leave; etc.