Field Engineer

About the Role Field Engineer(s) provide on-site and remote technical assistance globally to internal and external customers and support field projects, training classes, corporate owned manufacturing facilities, Product Line Management, and Commercial Sales and Marketing. This role supports Corning's Optical Communications segment, including carrier and enterprise network product groups. What You'll Do

• Master optical test and splice equipment and procedures required to perform work you're leading.
• Travel to customer sites to install, test, and document fiber optic communication systems.
• Perform as a Project Leader with the responsibility for coordinating and executing all facets of a fiber optic network installation.
• Instruct fiber optic training courses at various Corning locations, regional locations, and at customer sites.
• Provide technical assistance to internal and external customers via the Technical Support Line.
• Provide on-site technical assistance and solving problems for various Corning customers at various locations.
• Complete on-site investigations of potential product issues raised by customers.
• Act as the primary means of field remediation to resolve quality issues at customer sites.
• Conduct product evaluations on both Corning and competitor products.
• Actively pursue, obtain and report competitive information to Product Line Management, Manufacturing and Sales/Marketing.
• Provide recommendations to Sales, Manufacturing and Field Engineering to solve quality and/or field related problems.
• Coordinate project and support-related travel and logistical activities and plans as assigned.
• Travel to manufacturing facilities when needed to share technical knowledge of product deficiencies witnessed in the field.
• Provide global technical support of HSDC’s.
• Travel Requirements Up to 75%.
• Must be able to obtain a U.S. Passport.
• Hours of work/work schedule/flex-time: Monday – Friday, standard business hours. Willingness to work outside of normal scheduled business hours when necessary. What We're Looking For
• Bachelor of Science Degree in a technical field from a recognized college or university with 2 – 5 years of experience. Will consider degree in Physics, Math, Computer Science, or similar subject areas. Prefer degree in Engineering degrees in Electrical, Mechanical, Chemical, Civil or similar subject areas.
• Knowledge of construction and project planning procedures.
• Technical writing ability, with emphasis on effective presentation of detailed concepts. Nice to Have
• Some related work experience and/or military background in telecommunications