Field Catastrophe Claims Representative

Job title: Field Catastrophe Claims Representative

Job Overview

This is an exciting opportunity for an experienced property claims professional who thrives in fast-paced, dynamic environments and wants to make a meaningful impact when customers need support most. As a Field Catastrophe Claims Representative, this role supports customers and communities impacted by natural disasters, catastrophe events, and complex property losses by inspecting, investigating, estimating, and adjusting residential and commercial claims using industry estimating software. Working with a high degree of independence, this position involves travel across Canada, often on short notice and potentially for extended periods, to provide on-site support during catastrophic loss events.

Job Responsibilities

• Inspect, investigate, estimate, and adjust residential and commercial property claims, including catastrophe, complex, and assigned losses.
• Travel across Canada, often on short notice, to support catastrophe response and regional claims operations.
• Apply policy, regulatory, and Occupational Health and Safety requirements when assessing claims and communicating decisions.
• Collaborate with contractors, adjusters, policyholders, and stakeholders to deliver timely, customer-focused claim outcomes.
• Prepare and review repair estimates, complete re-inspections, and support dispute resolution as needed.
• Maintain clear, accurate claim notes and documentation, keeping systems of record current and complete.
• Follow established policies, procedures, and standard work documentation to support consistent, compliant claim handling.
• Stay current on property repair procedures, materials, estimating practices, and industry developments.
• Support training and knowledge sharing to build technical capability across the team.
• Recommend expert support or specialized vendors, such as engineers or contents evaluation firms, when required.
• Assist with large, complex, or escalated claims using strong technical judgment and collaboration.
• Perform other duties as assigned.

Qualifications

• At least 3 years of catastrophe claims experience; property field adjusting experience is an asset.

• Proficiency with Xactware estimating products.

• Valid driver’s licence and satisfactory driving record.

• Completed or working toward a Chartered Insurance Professional (CIP) designation.

• Available to travel across Canada on short notice and for extended periods.

• Available to work approved overtime as required.

• Able to remain focused and effective during high-volume catastrophe events.

• Adaptable to changing priorities and circumstances.

• Builds trust and provides empathetic support to members experiencing significant losses.

• Navigates difficult conversations and de-escalates concerns respectfully.

• Collaborates effectively and supports team training and mentorship.

• Communicates clearly and adapts messaging to the audience.

• Organized and able to manage competing priorities.

• Strong negotiation and settlement skills.

• French-English bilingualism is an asset.

• Diversity Equity, Inclusion & Belonging

• At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

• We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

• We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].

• All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

• Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.