About this role
Job title: F&I Permanent Relief M/F
About the Role Join our CFAO MOBILITY Division as an F&I Permanent Relief M/F based in South Africa. The role aims to maximize an efficient and profitable F&I function by ensuring the maximization of sales and return to the dealership through strict adherence to policy.
What You'll Do
- Ensure budget and sales objectives are met by selling Dealership's value-added products and supporting the sales staff.
- Maximize sales and return to Dealership to contribute to the Dealership marketing plan.
- Equip the department with the required and trained level of staff to achieve goals.
- Ensure company policy is enforced by relevant staff.
- Inform Dealer Principal and sales staff of any changes in the F&I Market and actively promoting inhouse schemes.
- Make sure that all customers are dealt with correctly in terms of FIC, FAIS, NCA and CP Acts.
- Plan, manage and conduct monthly F&I reviews with DP and Sales Managers.
- Monitor finance and insurance product sales progress and administration thereof.
- Manage the relationship between the customer and the bank / insurance provider.
- Maintain effective relationships with F&I companies, manufacturers’ representatives etc.
- Ensure all administrative work is completed accurately within the required time frames.
- Ascertain there are daily follow-ups with regards to the Debtors Lists.
- Deal with customer queries / complaints in a clear and courteous manner.
- Ad hoc duties, as and when required. You are trained on data up to October 2023.