Female Executive Housekeeper

Job Description

• We are seeking an experienced, proactive, detail-oriented, and highly organised Female Executive Housekeeper to oversee the hotel's entire housekeeping operations.
• The successful candidate will be responsible for maintaining the highest standards of cleanliness, hygiene, presentation, and guest satisfaction across all guest rooms and public areas.
• She must demonstrate strong leadership, excellent organisational skills, attention to detail, and the ability to manage and motivate a housekeeping team while ensuring compliance with hotel standards and operational procedures.

Key Responsibilities

Housekeeping Operations:

• Oversee the daily operations of the Housekeeping Department.
• Ensure all guest rooms, corridors, public areas, offices, and other assigned spaces are properly cleaned and maintained.
• Conduct regular inspections of guest rooms and public areas to ensure they meet hotel standards.
• Ensure rooms are properly prepared and released within stipulated check-in timelines.
• Monitor room status and coordinate effectively with the Front Office Department.
• Ensure proper handling, storage, and maintenance of housekeeping equipment and supplies.

Staff Management and Supervision:

• Supervise, train, motivate, and evaluate housekeeping employees.
• Prepare duty rosters and allocate responsibilities to team members.
• Ensure staff maintain proper grooming, personal hygiene, and professional conduct.
• Monitor staff attendance, punctuality, productivity, and performance.
• Address staff misconduct, negligence, and performance-related issues appropriately.
• Conduct regular departmental briefings and training sessions.

Inventory and Cost Control:

• Monitor and control the usage of cleaning materials, guest amenities, linen, and other housekeeping supplies.
• Conduct regular stocktaking and maintain accurate inventory records.
• Prepare and submit departmental requisitions when necessary.
• Minimise wastage, pilferage, and unnecessary expenditure.
• Ensure proper accountability for all housekeeping items and equipment.

Quality Assurance and Guest Satisfaction:

• Ensure consistent delivery of excellent housekeeping services.
• Respond promptly to guest complaints relating to cleanliness and room conditions.
• Follow up on guest requests and ensure timely resolution.
• Maintain high standards of room presentation, linen quality, and bathroom hygiene.
• Work closely with other departments to ensure seamless guest experiences.

Health, Safety and Compliance:

• Ensure compliance with hotel hygiene, sanitation, and safety standards.
• Ensure proper handling and storage of cleaning chemicals.
• Monitor compliance with hotel policies, procedures, and operational standards.
• Report maintenance defects and follow up to ensure timely resolution.
• Ensure lost-and-found items are properly documented, secured, and handed over in line with hotel procedures.

Key Performance Indicators (KPIs)

The successful candidate will be evaluated based on:

• Guest room cleanliness and inspection scores.
• Guest satisfaction and housekeeping-related complaints.
• Room readiness and turnaround time.
• Staff productivity, attendance, and discipline.
• Effective inventory management and cost control.
• Compliance with hotel cleanliness and hygiene standards.
• Timely resolution of housekeeping-related maintenance issues.

Requirements

• Bachelor's Degree or HND in Hospitality Management, Hotel Management, or a related discipline.
• Minimum of 5 years' experience in the hospitality industry, with at least 2–3 years in a supervisory or managerial housekeeping position.
• Previous experience in a reputable hotel, preferably an international hotel brand.
• Strong knowledge of housekeeping operations, room inspection, laundry management, and inventory control.
• Knowledge of international hotel housekeeping standards will be an added advantage.

Required skills and competencies

• Excellent leadership and people-management skills.
• Strong attention to detail and organisational abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet operational deadlines.
• Strong problem-solving and decision-making abilities.
• Good administrative, reporting, and record-keeping skills.
• High level of integrity, discipline, and professionalism.
• Proficiency in Microsoft Office applications.

Personal Attributes:

The ideal candidate must be:

• Neat, presentable, and professionally groomed.
• Highly organised and detail-oriented.
• Firm, fair, and approachable in managing employees.
• Proactive and solution-driven.
• Honest, responsible, and accountable.
• Passionate about hospitality and excellent service delivery.

Application Closing Date

17th November, 2026.