Female Bilingual Medical Receptionist / Front Desk Virtual Assistant. OR.

About the Role

We are seeking a highly professional, reliable, and patient-focused Female Bilingual Medical Receptionist / Front Desk Virtual Assistant to support a busy Women's Health medical practice with two locations.

The ideal candidate will serve as an extension of the practice's front-desk team, handling a high volume of incoming patient calls, scheduling appointments, updating patient information, and ensuring patients receive timely and professional assistance.

This is a fast-paced, patient-facing role that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while working remotely.

Key Responsibilities

• Answer a high volume of inbound patient calls across multiple practice locations.

• Help prevent missed calls and ensure patients receive timely assistance.

• Schedule, confirm, reschedule, and manage patient appointments.

• Respond to routine patient questions professionally and accurately.

• Enter and update patient information in the practice's EMR system.

• Maintain accurate patient charts and appointment information.

• Use Nextiva to manage incoming and outgoing practice calls.

• Make outbound calls to patients when needed.

• Coordinate with the existing front-desk team through Google Chat.

• Learn and follow the practice's Women's Health workflows, appointment types, and internal abbreviations.

• Provide a professional, friendly, and patient-centered front-desk experience.

• Support daily administrative workflows while maintaining patient confidentiality and HIPAA standards.

• Ideal Candidate

We are looking for someone who is:

• Female and comfortable supporting a Women's Health practice.

• Highly organized and detail-oriented.

• Comfortable managing a busy phone queue.

• Friendly, professional, and confident when speaking with patients.

• Able to remain calm and efficient in a high-volume environment.

• Proactive about following up and preventing missed patient communication.

• A strong team player who can coordinate effectively with an existing front-desk team.

• Quick to learn new workflows, appointment types, and medical systems.

• Important Note

• This role is primarily focused on front-desk operations, inbound calls, patient scheduling, and patient communication. The practice is looking for a dedicated professional who can help manage their phone traffic and provide excellent administrative support rather than someone focused primarily on prior authorizations or insurance verification.

• If you are a bilingual female healthcare professional with strong medical front-desk experience, excellent communication skills, and the ability to thrive in a fast-paced environment, we encourage you to apply.

Requirements

• Required Qualifications

• Female candidate required based on the client's specific staffing preference for this role.

• Fluent in English and Spanish, both spoken and written.

• Strong English communication skills with a clear, professional, and neutral/American-sounding accent.

• Previous experience as a Medical Receptionist, Medical Front Desk Coordinator, Healthcare Virtual Assistant, or similar patient-facing administrative role.

• Comfortable handling a high volume of inbound calls in a fast-paced medical environment.

• Strong appointment scheduling and patient communication experience.

• Experience entering and updating patient information in an EMR/EHR system.

• Excellent multitasking, organizational, and time-management skills.

• Professional, friendly, and patient-focused communication style.

• Comfortable working remotely and collaborating with a team through online communication tools.

• Reliable internet connection and a professional remote work environment.

• Preferred Qualifications

• Hands-on experience with ModMed (Modernizing Medicine).

• Previous experience using Nextiva or similar VoIP/phone systems.

• Experience supporting a Women's Health, OB/GYN, or related medical practice.

• Familiarity with medical terminology and Women's Health appointment workflows.

• Experience working with multiple practice locations or high-volume medical offices.

Benefits

• Please note that this is a full-time contractor position (40 hours per week) with a starting rate negociable depending on skillset and experience. The schedule is Monday through Friday, 9am-5pm, EST.