Female Apartment Receptionist

Established in 2009, Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.

We are recruiting to fill the position below:

Job Title: Female Apartment Receptionist

Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Department: Front Office / Guest Services

Roles and Responsibilities

• Guest Reception: Welcome guests, visitors, and prospective customers warmly and professionally.

• Customer Relations: Maintain excellent customer relations by being polite, courteous, patient, and helpful at all times.

• Check-in and Check-out: Handle guest arrivals and departures efficiently, ensuring that all required information is properly recorded.

• Telephone Management: Answer incoming calls promptly, respond to enquiries, and direct calls to the appropriate departments or personnel.

• Reservations and Bookings: Manage apartment reservations, confirm bookings, update availability records, and avoid double bookings.

• Guest Information: Provide accurate information about apartment rates, facilities, house rules, available services, and nearby locations.

• Guest Complaints: Listen to guest complaints, resolve minor issues professionally, and escalate serious complaints to management.

• Payment and Record Keeping: Maintain accurate records of guest payments, outstanding balances, invoices, and other approved transactions.

• Communication: Liaise with housekeeping, maintenance, security, and management to ensure guests receive prompt and satisfactory service.

• Room and Apartment Status: Confirm apartment readiness and availability with housekeeping before assigning rooms to incoming guests.

• Front Desk Management: Keep the reception area clean, organized, presentable, and properly equipped.

• Guest Records and Confidentiality: Maintain accurate guest information and protect guests' personal details and privacy.

• Daily Reporting: Prepare and submit daily reports on arrivals, departures, occupancy, reservations, payments, and outstanding issues.

• Security Awareness: Monitor visitors in line with apartment policies and promptly report suspicious activities or security concerns.

• Professional Conduct: Maintain a smart appearance, punctuality, honesty, confidentiality, and a positive attitude while on duty.

• Qualifications and Requirements

• Minimum of OND or an equivalent qualification.

• Previous experience in reception, front office, customer service, or hospitality is an advantage.

• Must have excellent customer relations and communication skills.

• Good computer skills and the ability to use booking systems.

• Good organizational, interpersonal, and problem-solving skills.

• Ability to work under pressure, multitask, and pay attention to detail.

• Must be honest, responsible, courteous, and presentable.

• Must have good customer relation.

Salary

N100,000 monthly.

Application Closing Date

15th October, 2026.

Note: This description preserves the original posting content while excluding the actionable submission instructions. The application should be submitted via the contact method specified in the job posting (email).