Federal Systems Manager - On-Site - Northern Virginia
About this role
About the Role As the Service Delivery Manager, you will serve as the primary onsite point of contact and communications consultant for our federal customer. You are the face of Motorola Solutions, ensuring seamless service delivery, contract compliance, and superior customer satisfaction. What You'll Do
- Act as the single point of contact and primary liaison for internal and external stakeholders.
- Manage the services scope as defined by the contract, ensuring all Terms and Conditions (warranty/maintenance) are met.
- Oversee subcontractor deliverables to ensure adherence to agreed-upon scope and outcomes.
- Ensure customers understand their obligations regarding service deliverables.
- Ensure strict compliance with Service Level Agreements (SLAs), specifically response and restoration time commitments.
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