Fault Management L2 Engineer 3

Nokia

Fault Management L2 Engineer 3

India

(Hybrid)

As a Fault Management Engineer in Managed Services (MSE), you are responsible for keeping the network running and proposing/conducting network upgrades based on business requirements. Covers technical management and operation of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

Your responsibilities

Responsibilities

• Fault management/configuration of 5G SA Core Network.

• Coordination with Project teams for HLD/LLD/TOL/Design reviews

• Hand-in-hand coordination with the project for network integration activities

• Handle the Trouble ticket/CR within SLA

• Customer Issue handling and ensuring the end customer services are maintained

• MOP/WI preparation for the activities and new learnings

• Prepare, implement, and verify the configuration and integration of a Node / System

• Coordinating with the care team for finding and analyzing the RCAs

• Guiding team members to execute complex & critical configuration changes

• Tracking of issues related to tools and timely escalation as per pre-defined matrix

• Attending governance calls with region and internal teams. Also responsible for analyzing and implementing feedback from customers.

• Your skills and experience

Must Have:

• A Bachelor/Masters' degree with 12+ years of experience. The candidate should have relevant technical experience in the Ericsson IMS Core Domain (5G Core Nodes CSCF, SBG, MTAS, IP Works, EMM.
• Knowledge of Cloud Native Architecture and experience with Microservices, Kubernetes, Docker, and containers
• Excellent knowledge of 5G Core IMS Architecture Interface and Protocols.
• Hands-on experience on 5G/LTE/VoLTE E2E call flows.

Good to Have:

• Good exposure to IMS architecture with all the nodes

• Good understanding of Service-Based Architecture concepts/Network Slicing

• Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc. Technology - 5G SA Core Vendor /Product - Ericsson/ Ericsson IMS Core Domain (5G Core Nodes Like SCF, SBG, MTAS, IP Works, EM.

• About Us

• Advancing connectivity to secure a brighter world.

• Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

• Learn more about life at Nokia.

• Our recruitment process

• We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

• If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

• The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

• At Nokia, we want every candidate to be able to perform their best. If you need any adjustments or support during the recruitment process, please let us know. All requests are treated confidentially.

• Job Info

• Job Category

• Customer Services

• Posting Date

• 10/12/2026

• Degree Level

• Bachelor’s degree

• Job Schedule

• Full time

• Job Type

• Experienced

• Job Identification

• 36053

• Will NSA/CAPS approval be required? (E.g., accessing a US Customer Network?)

• No

• Role Type

• Individual contributor

• Laptop - support with ordering needed

• Yes

• Experience level

• Experienced

• Locations

• No. 23, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130, IN

• (Hybrid)

• Regular or Temporary

• Regular