Fast Track Claims Adjuster, Auto PD

Job title: Fast Track Claims Adjuster, Auto PD

About the Role

The Fast Track Claims Adjuster, Auto PD at AIG investigates, evaluates and resolves auto physical damage claims (first and third party) and supports related minor injuries and low-complexity general liability losses. The role emphasizes meticulous claims handling, customer service and collaboration with policyholders, repair facilities and vendors to achieve timely, fair resolutions.

What You'll Do

• Investigate and manage auto physical damage claims from first notice of loss through final resolution.
• Review coverage, determine liability as applicable, and evaluate vehicle damages.
• Coordinate inspections with repair facilities, appraisers, rental vendors, and customers.
• Communicate clearly and professionally with insureds, claimants, attorneys, and internal partners.
• Review estimates, photographs, repair documentation, and total loss evaluations.
• Negotiate settlements within authority limits and document claim activity accurately.
• Monitor claim progress to ensure timely handling and compliance with company standards and state regulations.
• Identify potential fraud indicators and escalate concerns when appropriate.
• Maintain productivity, quality, and customer service expectations in a fast-paced environment.
• Assist customers through what can often be a stressful experience with empathy and professionalism.

What We're Looking For

• Bachelor’s degree preferred.
• 2+ years of experience in insurance claims, customer service, collision estimating, or related field preferred.
• Basic understanding of automobile repair processes and vehicle damage evaluation preferred.
• Strong communication, negotiation, and organizational skills.
• Ability to manage multiple priorities and work independently.
• Comfortable using claims management systems and standard business software.
• Ability to make sound decisions and apply problem-solving skills.
• Property and casualty licenses required. Must be obtained within 6 months of hire.

Compensation & Benefits

• Compensation includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan.
• Benefits: a comprehensive benefits package, with details available in US Benefits.
• Total Rewards Program focused on health, wellbeing and financial security—as well as professional development—to bring peace of mind to you and your family.