About this role
Job title: Factory Service Engineer
About the Role The Factory Service Engineer is a hands-on, customer-focused technical expert responsible for supporting advanced thermal cutting systems, including CNC-controlled plasma and oxy-fuel equipment. Reporting to the Service Manager, NAM, this role diagnoses complex system issues, improves equipment performance, and supports customers and distributors worldwide. This position blends mechanical, electrical, gas process, and CNC control technologies to keep systems operating at peak reliability.
What You'll Do
- Serve as a technical expert supporting global customers and distributors by troubleshooting CNC cutting systems, plasma cutting equipment, oxy-fuel systems, and motion control platforms via phone and remote tools
- Travel to customer sites to install, commission, repair, and optimize automated cutting systems
- Diagnose and resolve issues involving CNC software, HMIs, drives, motors, gantry systems, height control, and gas delivery systems
- Deliver technical training programs in the field covering operation, maintenance, and troubleshooting
- Collaborate with Engineering, Quality, and Manufacturing to drive reliability and performance improvements
- Support continuous improvement initiatives related to accuracy, consumable life, and efficiency
- Make customer-focused service decisions to maintain strong relationships
- Mentor and support service technicians
- Participate in rotating after-hours support
What We're Looking For
- Associate degree in a technical field or equivalent experience
- Fluent in Spanish
- Experience with industrial automation, CNC systems, or thermal cutting technologies preferred
- Strong troubleshooting across electrical, mechanical, and control systems
- Ability to read schematics and technical drawings
- Familiarity with PLCs, drives, or HMIs is a plus
- Strong analytical and communication skills
- Bilingual skills highly desirable
- Ability to lift up to 50 lbs
- Willingness to travel as needed
- Working Conditions: Occasional travel to customer sites; Rotating schedule with extended hours as needed
Nice to Have
- Experience with PLCs, drives, or HMIs is a plus
- Bilingual (Spanish) is a plus
Compensation & Benefits
- Salary range: $77,157.00-$89,413.00 per year USD
- The employer is an equal opportunity employer; diversity is celebrated.