Factory IT Technician - Bolton Pet Plant

Job Description:

Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

Key Responsibilities

• Ensure cyber security of home site - Local Network Administrator

• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard

• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …).

• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.

• Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”.

• Provide documentation and training to ensure consistent processes and knowledge transfer.

• Consistent user account management (Alero/Domain).

• Delivery of IT/OT Solutions related Services

• Site functional expert of all local applications he/she is supporting.

• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.

• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).

• Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.

• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.

• Delivery of IT/OT Solution related Projects

• Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.

• Responsible for implementation and coordination of Factory OT/IT projects in their home site.

• Business Engagement and Communication

• Provide communication of Factory OT/IT infrastructure solutions and services to Quality, Production, Maintenance, Engineering and Mars MGS teams.

• Liaise with the OT Security Team. Immediately escalate any critical issue to the OT Security team resources.

• Responsible for effective use of Factory OT/IT infrastructure services this includes providing trainings, guides and raising awareness of available IT tools and services.

• Functional expert in site Factory IT, demonstrating clear understanding of the problems and opportunities for business change.

• Support’s site MES (Manufacturing Execution System).

• Responsible for their safety and the safety of contractors adhering to the Food Safety Policy

• Manage external contractors for Factory OT/IT tasks, follow all the induction processes and supervise their work in the site respecting the Safety standard.

• Ensure all work within the site follows all Mars standards.

• Drives Compliance and Regulatory (Food Safety and other industry-specific regulations).

• Context and Scope

• Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.

• Follows the guidelines and procedure provided by regional OT/IT organization

• Establishes and follows KPI’s and SLA for every service provided.

• Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence.

• Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

• Education & Professional Qualifications

• 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.

• Fluent in English with excellent communication skills (verbal and written)

• Knowledge / Experience

• +3-year IT (Information Technology) & OT (Operational Technology) experience.

• Excellent organizational, analytical, project management and technical skills.

• Server administration

• Virtual infrastructure administration

• IT/OT Architecture knowledge

• Database administration knowledge

• SQL knowledge

• Excel, VBA knowledge

• Self-Management following defined KPIs/objectives and proactively tracking.

• Lifelong learner capable of attaining necessary professional qualifications and continual technical development

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus

The base pay range for this position at commencement of employment is expected to be between the below range CAD 46.34 - CAD 60.82. Please note: This job posting is for an existing vacancy. AI is used as a supporting tool in our recruitment process.