Facilities Manager

Facilities Manager

Location: London, Fitzrovia

What this job involves

JLL is seeking an experienced Facilities Manager to lead on-site service delivery for a high-profile technology client in London, operating under a Managing Agent commercial model. The client operates to exceptionally high standards for workplace experience, uptime, and brand presentation, and expects a proactive, detail-driven FM who can manage third-party supplier performance as closely as an in-house team. This is a hands-on, highly visible role covering both hard and soft services across a premium occupied environment.

This is a 100% on-site role requiring full-time daily presence to ensure hands-on operational oversight and immediate responsiveness.

What your day-to-day would look like:

Managing Agent & Supplier Governance

• Act as the day-to-day client-facing lead for all outsourced hard, holding third-party suppliers to agreed KPIs, SLAs, and JLL/client standards.
• Chair and minute regular supplier performance reviews; manage escalation, remedial action plans, and continuous improvement logs.
• Own the supplier governance framework for the site — contracts, method statements, RAMS, insurance certificates, and compliance evidence — ensuring full audit readiness at all times.
• Support client annual budget by assisting in sourcing supplier costs and services.

Hard Services

• Oversee statutory and planned preventative maintenance (PPM) delivery across M&E, BMS, fire/life safety, and critical environments, ensuring zero unplanned downtime to the client's operations.
• Monitor CAFM completion, close-out evidence, and asset lifecycle data; escalate risk items immediately.
• Manage small works and minor project delivery on site, coordinating access, permits to work, and contractor inductions.

Soft Services

• Run daily floor walks and quality audits; support with guidance from client the site's front-of-house presentation and visitor experience.
• Client & Stakeholder Management
• Build a trusted, embedded relationship and work seamlessly alongside the client’s internal Workplace leads, maintaining continuous alignment on site operations, building status, and planned interventions
• Prepare and present monthly performance packs, budget-vs-actual commentary, and risk registers to the client and to the JLL Account Director.
• Always represent JLL professionally, given the client's high public profile and standards for confidentiality and discretion.

Health, Safety & Compliance

• Hold day-to-day responsibility for H&S compliance on site, including permit-to-work control, contractor management, and incident reporting/RCA.
• Ensure the site's compliance documentation (statutory certification, risk assessments, emergency plans) is current and inspection ready.

Person Specification

Experience

• Proven Facilities Management experience in a corporate or technology/campus environment, ideally within a Managing Agent or outsourced IFM model.

• Demonstrable experience managing multiple hard and soft services suppliers concurrently, with strong commercial and contract literacy.

• Experience operating in a client environment with exacting standards for uptime, presentation, and confidentiality.

• Skills & Attributes

• Strong stakeholder management skills; comfortable operating confidently with senior client contacts.

• Structured, detail-oriented, and comfortable holding suppliers to account against hard KPIs and evidence.

• Calm under pressure, with sound judgement on escalation and risk prioritisation.

• Confident using CAFM, CMMS, or equivalent FM management systems and producing clear written reporting.

• Ability to adapt to constantly evolving priorities in a fast-paced environment

• Exceptional soft skills with a highly collaborative mindset, building strong relationships with the broader Workplace and Experience teams.

Qualifications

• IWFM (or equivalent) qualification desirable — Level 3 minimum, Level 4/5 preferred.

• IOSH Managing Safely or NEBOSH General Certificate desirable.

• Full understanding of UK H&S legislation relevant to facilities operations.

• What Success Looks Like

• Zero unplanned service disruption to the client's critical operations.

• Supplier performance consistently meeting or exceeding agreed KPIs/SLAs, evidenced and audit-ready.

Location

On-site –London, GBR

Job Tags:

Legal Compliance

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!